If you are using WordPress, Blogger or another hosted CMS provider, your settings may inadvertently blocking crawler access from Twitter servers. Your site is configured to block web crawlers.This means this IP address is actually coming from Twitter.Ĭard Validator I get the message, “ERROR: Fetching the page failed because the request timed out.” You should see that the IP address that is returned is the original one labelled as Twitterbot from above. Next, run a forward DNS lookup on the domain name from the first step, again using host. You should see the domain name is either or. The ranges listed here are kept up-to-date if they were to ever change.įirst, run a reverse DNS lookup on an IP address posing as Twitterbot, using the host command.ġ80.150.59. domain name pointer. Otherwise, it is someone posing as Twitterbot. If you are receiving traffic from Twitterbot that is coming from an IP in these ranges, it is legitimate.

You can verify that the traffic coming from a Twitterbot User Agent is legitimate using two different methods: Twitterbot is the User-Agent that Twitter uses when crawling URLs shared on the platform (with version, such as Twitterbot/1.0). Incorrect configuration may prevent Twitter's web crawler from accessing your site. You should also confirm that other aspects of your site's SSL configuration are correct, using a service such as Qualys SSL Labs. Twitter's web crawler requires the use of TLS v1.1 or greater. My video is not playing properly in the Player Card.My Card information now refreshes, but images are not updating.

I updated my site meta tags, but my Tweet shows the old Card.My Tweet shows an outdated version of my Card.My Card does not appear in the timeline.My Tweet is missing the image/video/summary text.

The validator cannot reach my testing or staging environment.

I get the message, 'ERROR: Fetching the page failed because the response is too large.'.

I get the message, 'Invalid card type.'.

I get the message, 'Caught Exception in App Proxy Service.'.

I get the message, 'Failed to get a proxied URL for the image.' (or an image is not shown).

I get the message, 'ERROR: Fetching the page failed because the request timed out.'.

If you are unable to find the solution to an issue here, please use the Twitter Cards category on the developer forums. Use this troubleshooting guide to help to identify and resolve commonly encountered issues during Cards development.

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